Legal information

Privacy Policy

The Brussels Hotels Association (hereinafter, "BHA"), with its registered office at Avenue Louise 500, 1050 Brussels and with company registration number 866.629.969, as the data controller, respects the privacy of its users and members (hereinafter, the "Users").

In accordance with current legislation and Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter, the GDPR), we are responsible for the protection of your privacy, and we are therefore committed to this.

For more information or if you have any questions or comments about our privacy policy, you can write to us at

1. Purposes of the processing

The data we collect is solely intended to achieve the missions and objectives of the BHA, namely to bring together, inform and defend the hotels of the Brussels region and its periphery. It also allows us to offer you a wide range of opportunities that may be of interest to you.

2. Transmission to third parties

Your personal data will never be passed on to companies other than those of the Brussels Hotels Association (B.H.A.) A.S.B.L.

3. Retention period

The personal data processed will be kept for as long as the User is a member of the BHA or for as long as is necessary to meet legal requirements (e.g. for accounting purposes).

4. Right of access, rectification, deletion, restriction, opposition and transmission of personal data

The User has the right to consult his or her personal data at any time and may rectify them (or have them rectified) if they are incorrect or incomplete, have them deleted, limit the processing thereof and object to the processing of his or her personal data pursuant to Article 6.1(f), including profiling on the basis of these provisions.

The user also has the right to obtain a copy of his or her personal data.

In order to exercise the above rights, the User is requested to:
-           adapt their account settings themselves; and/or
-           send an e-mail to the following address:

5. Direct marketing

The user has the right to object free of charge to any processing of his/her personal data for direct marketing purposes.

6. Complaint

The User has the right to file a complaint with the Data Protection Authority. The lodging of a complaint or a request for information can be done online:

7. Navigation

This website is not configured to collect information from your computer without your intervention. In other words, if you do not voluntarily and deliberately provide us with certain information, we will not know your identity, email address, or other identifying information.

8. Internet Protocol address (IP) :

An IP address is a number that is automatically assigned to your computer each time you browse the Internet. When users request a page from our site, our servers establish a connection with the IP address in use. Using the IP address helps us diagnose certain problems. We do not link IP addresses to any personal information about you.

9. Tracking

The information generated enables us to monitor and evaluate your use of the website and to communicate with you in a more targeted manner as part of our ongoing efforts to improve our service offering. We ask for your consent to install cookies on your browser and you can change your preferences at any time.

10. Cookies

Our website uses so-called "cookie" technology. Cookies are encrypted strings of text stored by a website on a user's computer. The cookie does not seek out any personal information about you, nor does it provide us with any way to contact you. In no way does it extract information from your computer.

10.1 What is a cookie?

When you visit one of the BHA websites, a "cookie" may be recorded on your computer. A cookie is a file that records information about your computer's navigation on the website (e.g. pages visited, date and time of consultation, links consulted) and thus facilitates your visits by allowing you to be identified more easily and more quickly.

Cookies set by BHA websites are called "first party cookies". Cookies set by parties other than the BHA are called "third party cookies". Third party cookies enable third parties to provide functionality through the BHA websites (e.g. advertising, interactive content and analytics). The parties setting these third-party cookies may recognize your computer both when it visits the BHA website in question and when it visits certain other websites.

10.2 Why do we use cookies?

The BHA uses first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order to be able to offer an optimal service. These are the 'essential' cookies. Other cookies are also used to track and target user interests to improve the experience on the websites and Services offered by the BHA. Third parties issue cookies via our websites for advertising, analytical purposes and to assess performance and functionality. This is described in more detail below.

10.3 What types of cookies do we use?

  • Essential cookies: These are technical cookies that are necessary for the site to function and allow you to navigate and use its services and features. Without these essential cookies, navigation on the sites would be less fluid than expected and you might not be able to access certain services or features requested.
  • Preference cookies: These collect information about your choices and preferences, allowing us to remember your language or other regional settings and personalise our sites accordingly.
  • Analytical cookies: These collect information about your use of the BHA sites and help improve their operation. For example, analytical cookies indicate which pages are visited most frequently, record any difficulties encountered on the sites and help to assess the effectiveness of our advertising. In this way, BHA can determine overall patterns of website usage.
  • Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions such as continually showing the same ad to the same user, ensuring that ads are displayed correctly for advertisers and, in some cases, selecting ads based on your interests.
  • Social network cookies: These cookies are used to allow you to share pages and content you find interesting on our websites through third party social networks and other websites. These cookies may also be used for advertising purposes.
  • We use tools and technologies to analyse your data, in particular Google Analytics, Hotjar, Albacross, Mailchimp and ActiveCampaign to improve and tailor our websites to your needs. We also use data collection tools including Gravity Forms and Typeform to enable you to contact us easily via our websites. These tools and technologies collect and analyse certain types of information, including your contact data that you provide to us on our websites, company data, device and software identifiers, and the pages you visit on BHA websites. The information generated enables us to monitor and evaluate your use of the BHA websites and to communicate with you in a more targeted manner in order to constantly improve our service offering. We ask for your consent to install cookies on your browser and you can change your preferences at any time.

10.4 How can you manage cookies?

You have the right to decide whether or not to accept cookies.

If you do not wish to receive cookies from our website, you can change your browser preferences to allow you to refuse or limit the acceptance of cookies. It is up to you to follow your browser's instructions.

However, if you wish to disable all cookies in your browser, you may not be able to take full advantage of the options offered by our services. In this case, the BHA declines all responsibility concerning the consequences linked to the degraded functioning of our services resulting from the impossibility for the BHA to record or consult the cookies necessary for the functioning of the site and which you would have refused or deleted.

Please visit to learn more about cookie handling on the most commonly used browsers.

The BHA reserves the right to change the Cookie Policy at any time. Any changes to this Cookie Policy will become effective upon the availability of the updated version.

11. Web beacons

Cookies are not the only way to recognize or track visitors to a website. BHA may use other similar technologies from time to time, such as web beacons (sometimes called "web beacons" or "web beacons"). These are tiny graphic files that contain a unique identifier embedded in one of our websites or in emails sent through our services. This makes it possible, for example, to monitor user traffic from one page to another on our websites, to track access to communications sent through our services, or to find out whether you have come to one of our sites from an online advertisement. In many cases, these technologies depend on cookies to function properly. In this sense, disabling cookies hinders the operation of the above-mentioned technological tools.

12. Curriculum vitae - Application

The information provided to us is only processed for the purpose of fulfilling the applicant's request to find a traineeship or a job in the hospitality (or related) sector. The BHA will process your personal data for the purposes of recruitment procedures, which may involve the BHA contacting you by email or telephone. In order to enable your recruitment by BHA members, the BHA will share your personal data with its members as part of the recruitment process, which may involve BHA members contacting you by email or telephone. Data is not retained beyond what is necessary. It is possible to request the deletion of this data by the BHA and/or its members as specified in point 4.

Brussels Hotels Association

500 Louise Avenue
1050 Brussels

Enterprise number: 866.629.969