Professional and well-groomed appearance
Warm welcome and handling of guest requests with team support
Anticipating guest needs and providing attentive service
Professional handling of calls and messages
Close collaboration with other departments (Banqueting, Front Office, Sales & Marketing, etc.)
Administrative support to the Groups & Events Supervisors
Input of groups and rooming lists in the reservation system
Allocation of loyalty points for groups and events
Preparation of event signage (door cards, buffet labels, menus, etc.)
Occasional support to banquet operations