Reservations Agent

What’s the job? To record & process all reservation inquiries made by phone or email efficiently and accurately and converted to sales where possible to meet hotel targets. Liaise with key departments including Front Office, Revenue & Finance. Your day-to-day: • Hotel Upselling and promotion • Reservation management • Maintain knowledge of special rates/ offers/ promotions and monitoring future occupancy rates (Business/Leisure/Groups/Cancel Flights) • Booking processing • Guest assistance • Confirmation and follow-up • Communication and working alongside with hotel departments. • Problem resolution • Sales support • Preparations of reports • Follow up of No Shows/Cancelations/Reservations changes What we offer: • Salary following the barema of Commission Paritaire 302. • Hospitalization and Life insurances. • Eco cheques. • Cafeteria meals. • End of Year Bonus. • IHG trainings and Languages courses. • Advantage IHG Employee Rate for IHG Hotel reservations and IHG Catalogue. • Working alongside with a variety of departments in a fun and diverse environment. And many more ! Interested? Send us your cv and motivation letter via bruzm.job@ihg.com