Convention Sales trainee - Sheraton Brussels Airport

JOB DESCRIPTION Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey! Convention Sales Internship POSITION PURPOSE The purpose of this position is to act as liaison between the client, Proactive Sales Department and the meeting planner, which makes the convention sales trainee responsible of preparing offers, selling & contracting meeting spaces and/or bedrooms. MAIN DUTIES AND RESPONSIBILITIES The convention sales department handles all the incoming requests for events with function spaces and/or bedrooms. The convention sales department handles incoming request by contacting the client, in order understand the client’s needs and expectations from the hotel, making a personalized offer, follow up the offer, and making modifications, if necessary and assisting or conducting site inspections with clients If the client accepts the offer, the convention sales coordinator / trainee is ought to prepare the contract and send it to the client. When both parties have signed the contract, the reservation can be considered as confirmed and definite. As from this moment, the responsible Convention sales Associate makes a handover to the dedicated event planner. Liaising with the Revenue department, Sales department and the Event Manager to create a working environment that supports organizational and core values. Identifying key business and optimizing space and revenue (yield) and creating long term Partnership resulting in repeat and returning business To deliver outstanding customer service Maintain effective and appropriate liaison with clients whilst on property and establishing a good partnership with all operating departments. Give Administrative support activities such as completion of Business Review Meeting, MPSI, Calendar’s, sales mail/e-mails, telephone calls… To provide regular feedback to the Convention Sales Manager, Director of Sales, and other managers as appropriate on operational issues, standards and procedures. Working with the Convention Sales Manager and Event Manager to develop strategies to enhance customer service and core standards. Administration Support of Proactive Sales Team Assist the Convention Sales Manager in the daily reporting and weekly reporting system This list is subject to change