Duty Manager (x/w/m)

• Will represent the Hotel Manager during his/her absence. • Will adhere to the standards of service, the ‘One team Hotel’ concept as required by the hotel in compliance with the Company and Hotel policies, procedures and objec-tives. • Must be able to make sound decisions and create distinctive experiences in order to make differences for guests when needed • Reports directly to the F.O.M. with a dotted line to the Hotel/General Manager • Ensure the well-being of all guests and associates • Will take full responsibility for the health and safety of all guests and associates by leading evacuations, applying first aid, assessing and acting on critical situations, con-sulting and enabling help forces (security, police, ambulance) • Will play a pro-active role in the Operations ensuring a high level of Guest Experience. • Will ensure a smooth and efficient operation and co-ordination of the various depart-ments within the Hotel when the HOD’s (or person in charge of the department) are not in the property • Will deal with guest issues as well as resolving IT and electrical problems. • Will ensure that Reception shifts are run efficiently in the ‘One team Hotel’ concepts, providing outstanding guest service, assisting Guest Service agents and maintaining a calm, professional environment at all times • Plays a pro-active role as host/hostess • During his her “duty”, will report all positive and negative deviations from the normal execution of tasks (and attitudes) of the associates.