Night Receptionist (M/W/X)

Objectives and tasks · Welcoming guests upon their arrival at The Dominican. As a member of our dynamic and friendly Front Desk team you are the first point of contact, and the one to leave a good first impression · Performing check-ins and check-outs, according to the systems put in place · Helping guests with their luggage, escorting them to their rooms and assisting with directions to your favourite things to see in Brussels · Performing the Night Audit: · Closing out the remaining invoices for the day · Verifying that all payments have been done correctly · Preparing the arrivals for the following day · Prepare rebate reports · Ensuring all information for each day is saved and readily available · Answering calls, and assisting with the requests following procedures put in place · Follow-up on reservation requests · Assisting guests post-stay with requests such as invoices, lost & found or loyalty program rewards · Maintaining tidiness in the Lobby and Front Office · Have a keen problem-solving mind in order to efficiently remedy any problems you may encounter, and inform relevant departments if needed · Utilize Opera and GoTickin in order to communicate with the Technical and Housekeeping departments if needed · Answering queries and requests received via email · Handling complaints, if they arise, in a professional way · Keep up to date with events in the city in order to ensure that our guests see the most out of Brussels during their stay · Perform Night Room Service · Be familiar with emergency protocols, and perform security tours · Ensure that the company philosophy and procedures are followed. We are The Dominican is a 4* deluxe design hotel, a destination for elegance in the historical centre of Brussels. The Dominican is the first member of Design Hotels™ in Belgium, distinguishing itself by offering a unique product and indulgent hospitality. The hotel offers 150 rooms, 3 meeting salons, a gym with sauna & hammam, a restaurant, bar & terrace. What we offer: Joining The Dominican Family is also: · 100 % Reimbursement of Public Transport · Eco-cheque · 1 free nightper year & Staff discount in the hotels of the Carlton Group, including Design Hotel worldwide · Fantastic and healthy meals · Uniform · Free online language classes (after 3 months of contract) And having the great opportunity to… · Live The Dominican experience · Have the possibility to work for an international company · Make 46 other amazing colleagues as your friend · Develop your career · Be part of a growing Company’s Culture