A luxury hotel in the heart of Brussels, the Warwick Brussels counts 267 rooms & suites behind its red brick facade, typical of the surrounding environment in which it exists: the heart of Brussels. The nearby Grand Place provides an exceptional setting for the hotel, proud to be a neighbor to such national heritage. The Warwick Brussels offers a warm atmosphere in the midst of the European capital and access to all its major attractions, whether they are related to business or leisure.

OBJECTIVE AND POSITION SUMMARY:

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by e-mail, telephone, and interfaced bookings from the central reservation systems. Creates and maintains reservation profiles and prepares offers/letters of confirmation and promptly processes any cancellations and modifications. Responds to special requests on third party websites.

Additional duties include processing advance reservation requests. Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages, promotions, calendar status, rates, and benefits. Has upsell techniques and promotes additional revenue through the E-Concierge