The property

Hotel Fleur de Ville stands as an emblem of boutique luxury in Brussels’ vibrant downtown, surrounded by the city’s finest attractions.
This historic building has been transformed into a sanctuary offering a unique and upscale experience that captures the soul of Brussels. With 51 bespoke rooms and suites, a private lounge, a wellness room for serenity, and a fine dining Mediterranean restaurant, the hotel embodies refined escapism, authentic charm, and elegant intrigue.
It’s not just a stay but a journey to tranquillity and inspiration, promising every guest a profound sense of connection and a memorable chapter in their lives.

The team

The Fleur de Ville team will aim at making sure that our guests will feel welcomed with heartfelt hospitality.
A small team… but very cohesive and efficient. We want our guests to feel at home.
Hospitality is our DNA. Service runs in our veins. We are present but very discreet and always ready to help and serve with a smile on our face. Making our guests’ stay unforgettable is our pride and joy. We are a team and we support one another.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments