Overall Job Purpose
· He/She will be responsible for the planning stage of the event cycle, from proposal, contracting, up-selling Group Sheets, conducting pre-cons as well as post event billing and providing all relevant departments with the necessary information to deliver excellent customer service for medium sized groups/events.
· The Groups, Conferences & Events Executive is the in-house contact person in charge of incoming inquiries, managing the customer relationship, converting enquiries into confirmed sales.
· He/she is the connecting link between the customer and our teams, such as the Sales Team, F&B team and all other operational departments.
· He/She will assist the team in developing future and repetitive business with customers, contributing to the profitability of the hotel.
Principal Accountabilities
Sales & Amdinistrative Activities:
· Maximize all GC&E (Groups, Conferences, and Events) revenue opportunities: proactively promotes, sells and controls the conference and event spaces available in the hotel.
· Take ownership for the sales side, from client enquiry, qualifying all enquiries, negotiating, contracting, follow-up and rebooking, as well as handle addendums for medium sized bookings.
· Accurate administration and control of all M&E related reservations and blocks.
· Ensure that all events are handed over to the Food & Beverage Operations Team every week in a timely manner! and that all the information is accurate, confirmed and billing details are documented and in line with the credit policy of the hotel.
· Support the F&B operations and room reservations team with information as required.
· Ensure all information is dispatched to the Chef and Operations Team in a timely manner to guarantee they can order and make a work schedule in the effective way.
· Put & keep the hotel as leader in the market through the development of future and repeated business.
· Act as an “Ambassador” for the Cardo brand & hotel.
Building Successful Relationships
· Safeguard the highest standards of event management are in place, including building relationships with new/existing customers in order to secure returning business.
· Build strong relationships with customers, guests and team members in order to gain full understanding of their needs and work to serve them effectively.
· Meet & greet dedicated conference contact or organizer to check on their satisfaction, set-up of the meeting rooms… planning in general on the day of the event.
· Sets a positive example for guest relations.