welcomes and guides customers
· provides requested information
· asks customers if they are satisfied with the service; processes this data
· is responsible for the reception service; solves problems
· carries out promotional activities in consultation with the manager
· sets up promotional material, hangs posters and provides the necessary decoration
· Pay attention to details, and be an example for the team. This to ensure consistent delivery of a high standard of service and ensure that the Cardo / Autograph Collection concept is correctly presented to the guests.
· Prepare tables by setting up linens, silverware, and china.
· Greet and escort customers to their tables
· Present the menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
· Provide excellent customer service to guests.