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Crowne Plaza Brussels Airport
315 chambres
Leonardo Da Vincilaan, 4
+32 0 241 63 33
http://www.crowneplaza.com/cpbrusselsarpt
The bright and modern Crowne Plaza Brussels Airport hotel is your peaceful retreat in the Corporate Village, 5 minutes by shuttle from Brussels Airport. Free WIFI anytime, anywhere. Arrive at the calm oasis of Crowne Plaza Brussels Airport, surrounded by rolling lawns and a serene lake dotted with birds and ducks, to enter the light-filled, 6-storey atrium. The elegant ambiance of the Lobby is defined by clean lines and sleek furniture, which you'll find with added warmth in your stylish room or Suite. Crowne Plaza Brussels is a short drive from the Brussels ring road, or catch the shuttle from the hotel to Brussels Airport, where trains connect to the City Centre in 20 minutes. You can host events for up to 350 in our 17 meeting rooms and share Belgian beers afterwards in the dark wood surrounds of The Bar. Toast business success over succulent lobster or steak at our Restaurant, or upgrade to Club level to challenge colleagues on the Wii in our exclusive Sky Lounge. Reflect on a stay worth celebrating in the Fitness Centre's sauna or steam room.
Offre d'emploi
Assistant Reception Manager
Postuler

Looking for the next challenge? This is it !

At Crowne Plaza Brussels Airport, we are looking for a highly motivated and professional Assistant Reception Manager to join our dynamic Front Office Team. You will work closely with the Reception Manager and collaborate with our exceptional team to ensure that we provide a seamless and memorable guest experience.

As an Assistant Reception Manager, you will be responsible for supporting the Reception Manager with daily operations, including managing front desk duties, supervising the reception team, and ensuring the highest level of guest satisfaction. You will play a key role in overseeing the team’s daily tasks, scheduling, training, and development, all while maintaining the smooth operation of the front office.

Key Responsibilities:

• Assist the Reception Manager in overseeing daily operations at the front desk, ensuring smooth check-in/check-out procedures and guest interactions.
• Support the team by maintaining and implementing training programs to ensure all front office staff are knowledgeable, professional, and up-to-date on hotel procedures.
• Help create and manage the front desk schedule, ensuring sufficient coverage and efficiency during peak times.
• Work closely with other hotel departments (Housekeeping, F&B, Maintenance, etc.) to ensure all guest requests and needs are met promptly.
• Monitor and maintain front office systems, including guest reservations, room assignments, and any special requests.
• Resolve guest issues or complaints in a prompt and professional manner, ensuring the highest level of guest satisfaction.
• Assist with the management of inventory and ensure all front office supplies are fully stocked.
• Contribute to the recruitment and training of new front office staff, fostering a positive and collaborative team environment.
• Support the Reception Manager with administrative tasks, reporting, and other ad-hoc duties.

What we offer:
• Salary following the barema of Commission Paritaire 302.
• Hospitalization and Life insurances.
• Eco cheques.
• Cafeteria meals.
• End of Year Bonus.
• IHG trainings and Languages courses.
• Advantage IHG Employee Rate for IHG Hotel reservations and IHG Catalogue.
• Working alongside with a variety of departments in a fun and diverse environment.
And many more !

Interested? Send us your cv and motivation letter via bruzm.job@ihg.com

Type:
Front Office
Localisation:
Brabant Flamand
Type de contrat:
CDI, CDD
Contrat:
Temps plein
Expérience:
1 à 2 ans
Langue(s):
Anglais, Français
Compétences requises:
What do we need from you :
• Previous experience in a supervisory or managerial role in the hospitality industry, preferably within the front office or reception team.
• Previous experience with Opera system.
• Excellent communication and interpersonal skills with a passion for delivering exceptional customer service.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Ability to work collaboratively with other departments and adapt to changing priorities.
• A positive, solution-oriented attitude with a focus on team success.
• You speak English. French or Dutch are a plus

This is an exciting opportunity for someone looking to take the next step in their career and work in a diverse, rewarding environment. If you are enthusiastic, dedicated, and eager to contribute to the success of a leading hotel team, we would love to hear from you!

Interested? Send us your cv and motivation letter via bruzm.job@ihg.com
Postuler

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