Fonction: Assistant Front Office Manager
Département : Front Office
Responsible direct: Front Office Manager
Contract: Full time

Organization: Report to the Front Office Manager

Objectives and tasks

Supporting Management of Front Desk Team:

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence
• Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
• Ensures employee recognition is taking place on all shifts
• Establishes and maintains open, collaborative relationships with employees
Operation & Daily tasks:

• Ensuring proper billing and charging of all accounts
• Handling and follow up on all guests’ requests
• Answering the telephone
• Learn to work at all the different shifts, morning, afternoon and night
• Support the Front Office Manager in the day-to-day operations of the Front Office department

Exceptional Customer Service:

• Greet and Welcome all guests approaching the Front Desk in accordance with the hotel standards
• Sets a positive example for guest relations
• Handles guest problems and complaints effectively
• Check-in and check-out of our international guests and groups according to The Dominican hotel standards
• Interacts with guests to obtain feedback on product quality and service levels
• Displays outstanding hospitality skills