Objectives and tasks
Supporting Management of Front Desk Team:
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence
• Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
• Ensures employee recognition is taking place on all shifts
• Establishes and maintains open, collaborative relationships with employees
Operation & Daily tasks:
• Ensuring proper billing and charging of all accounts
• Handling and follow up on all guests’ requests
• Answering the telephone
• Learn to work at all the different shifts, morning, afternoon and night
• Support the Front Office Manager in the day-to-day operations of the Front Office department
Exceptional Customer Service:
• Greet and Welcome all guests approaching the Front Desk in accordance with the hotel standards
• Sets a positive example for guest relations
• Handles guest problems and complaints effectively
• Check-in and check-out of our international guests and groups according to The Dominican hotel standards
• Interacts with guests to obtain feedback on product quality and service levels
• Displays outstanding hospitality skills
The perfect match
You have a genuine interest for hospitality and assisting guests. You preferable have previous F&B experience(s) in a similar hotel or restaurant. An excellent knowledge of English and French and/or Dutch language is a must. Another language is a plus.
You possess excellent grooming standards, excellent communication skills and persuasive power. You are self-confident and open minded. You live with a true hospitality DNA and a fun person to work with.
We are
The Dominican is a 4* deluxe design hotel, a destination for elegance in the historical centre of Brussels. The Dominican is the first member of Design Hotel™ in Belgium. The Dominican distinguishes itself by offering a unique product and indulgent hospitality.
The hotel offers 150 rooms, 3 Meeting Salons, Gym with sauna and Hamam, Courtyard, Lounge Bar and bustling Grand Lounge.
What we offer:
Joining The Dominican Family is also:
• 100 % Reimbursement of Public Transport
• Eco-cheque
• 1 free night per year & Staff discount in the hotels of the Carlton Group, including Design Hotel worldwide
• Fantastic and healthy meals
• Uniform
• Free online language classes
And having the great opportunity to…
• Live The Dominican experience
• Have the possibility to work for an international company
• Make 46 other amazing colleagues as your friend
• Develop your career
• Be part of a growing Company’s Culture