Se connecter

Front Office Supervisor

Supervise daily front desk operations to ensure service quality and compliance with hotel standards and procedures. Support and guide front desk associates, ensuring smooth teamwork and communication with other departments. Ensure efficient guest check-in and check-out processes and accurate handling of reservations and guest accounts. Handle guest requests, questions, and complaints professionally to ensure high guest satisfaction. Assist during peak hours and support the team in operational front desk tasks when needed. Monitor front desk transactions, reports, and cash handling procedures. Coordinate room assignments, group arrivals, and VIP preparations. Maintain organization, cleanliness, and professionalism at the front desk and back office. Support staff training and contribute to maintaining service and grooming standards. Assume Front Office Manager responsibilities when required.