Function: Housekeeping Manager
Department: Housekeeping
Direct responsible: General Manager
Contract: Full time-38h

Executive Housekeeper will keep all aspects of housekeeping and laundry running smoothly – and ensure high standards are met to deliver memorable and unique guest experiences.
In charge of the cleanliness of rooms and public areas.

Objectives and tasks

Guest experience
• Make sure the quality of housekeeping and laundry services is always superb – we have standards – but it’s down to you to make rooms special and memorable for guests
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
• Carry out special requests from guests, VIPs, repeat visitors and club members, this together with our reception department
• Look smart and let us look smart – wear your uniform with pride and make sure your col-leagues do the same
• Responsible and person of contact for the decoration of the hotel including flowers/plants
People
• Direct daily activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognize good performance
• Educate and train all team members in compliance with local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
• Linen/Uniform supervisor job description
Financial
• Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
• Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members
Responsible business
• Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)
• Reunite items with owners – and log any lost and found property
• Perform other duties as assigned. May also serve as manager on duty
• Report to front office and/or Maintenance in case of technical issues