In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:

* Welcome at work: feel like a guest and enjoy a free night stay with breakfast in your hotel for 2 persons.
* Meal vouchers with Edenred.
* Full reimbursement of transportations costs from home work.
* Pension plan
* Hospitalisation insurance after 6 month.
* Eco vouchers of 250€ per year based on full time employment.
* Refer-a-friend bonus.
* People University: excellent training & (international) development opportunities.
* Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
* Explore the Minor Hotels brands with our employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets.
* Friends & Family Discount: They can also book their next city trip with your Friends & Family code.
* Enjoy special discounts on a variety of (web) shops and leisure activities on our employee benefits portal.

What are you going to do;

* Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
* Meet guests and customers when they arrive and ensure they are settled in their rooms.
* Maintain professional, open and honest communication to assist guests and make accurate bookings.
* Guide & support the team in providing outstanding guest welcoming and experiences.
* Ensure that all daily tasks are completed accurately and in a timely manner.
* Resolve & respond to guest complaints in a timely and professional manner. 
* Maintain accurate guest accounts and assist with daily reporting.
* Effectively manage team roster to meet budgets.
* Support Hotel Manager with recruitment.