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Front Office Agent - 22/09/23
Overall Job Purpose • Welcoming guests and instantly make them feel at ease • Register guests according to local guidelines • Responds to guest requests and handles guest problems and complaints. • Ensure correct invoicing and guest payments • Fulfill administrative tasks, responding to calls & emails • Assist guest with luggage and packages • Hosting guest for Food & Beverage outlets, Wellness, meetings and (social) events • Monitor people entering the building, and report any suspicious activity Principal Accountabilities • Welcome and acknowledge guests according to company standards • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests • Activate/reissue room keys • Ensure rates match market codes, document exceptions • Verify/adjust billing for guests & secure payment • Communicate to appropriate staff when guests are waiting for an available room • Advise guest of messages • Clear departures in computer system • Coordinate with Housekeeping to track room status and guest concerns
| Type: | Emploi | Type de contrat: | CDI | |||
| Localisation: | Bruxelles | Contrat: | Temps plein | |||
| Expérience: | 1 à 2 ans | Langue: | Français Néerlandais Anglais | |||
| Compétences requises: | Competencies • Have at least 1 year of relevant work experience • Speak fluent English and Dutch and/or French, any other language is considered an asset • Exceptional interpersonal skills • Team player • Good knowledge of all MS Office applications, knowledge of Opera is a plus • Be open minded and flexible in the duties • Eligibility to work in the Belgium • Problem solver • Positive approach Qualifications, Skills & Experience • Have at least 1 year of relevant work experience in Front Office • Speak fluent English and Dutch and/or French, any other language is considered an asset • Exceptional interpersonal skills • Team player • Good knowledge of all MS Office applications, knowledge of Opera is a plus • Be open minded and flexible in the duties • Eligibility to work in the Belgium • Internationally experienced • Affinity with a more refined lifestyle | |||||
L'entreprise
| Coordonnées de l'entreprise: | About Cardo Brussels Hotel
Located within the heart of Europe and one of the Brussel's most vibrant areas, Cardo Brussels Hotel is the new and trendy landmark in the neighborhood and the most distinctive luxury lifestyle hotel in the city, catering to both selective leisure guests and business travelers. The hotel will offer contemporary wellness and dining experiences, 532 stylish rooms & suites, as well as 1500m2 of MICE facilities and amenities Avenue du Boulevard 14 1210 Saint-Josse-ten-Noode, Brussels |
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| Site internet de l'entreprise: | cardohotels.com https://careers.cardohotels.com | |
| Description de l'entreprise: | About Cardo Brand Cardo is a brand built on a culture of emotional intelligence and sublime hospitality, designing experiential places for individual wellbeing and corporate culture optimization. Our purpose is to make city breaks and workcations less apologetic, more purposeful and tuned to the self. | |
| Offre de l'entreprise, conditions et avantages: | CDI Meal voucher Hospitalization insurance and more... | |
| Envoi CV (et lettre de motivation): | resume + cover letter HR Departement jobs.brussels@cardohotels.com Are you ready to be an Ambassador of Cardo Hotels and ensure all our guests will have an exceptional experience? Please submit your application through our Cardo Hotels career website: https://careers.cardohotels.com |