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Shift leader front office (W/M) - 04/10/22

Do you want to welcome our guests with a big smile? Do you love working with people from all over the world? Are you the person who can leave an unforgettable impression on our guests? You can be our Front Office Shift Leader Qualifications & requirements The brigade manager has above all an operational role. He/she supervises his/her team and makes sure that the shift runs smoothly and that the customer's stay goes smoothly until his/her departure. His/her missions are the following: Operation & Daily tasks: • Control and supervise the smooth running of the tasks given to the receptionists (Check-in, Check-out, various invoices) • Ensure the good behavior and the good conduct of the reception staff • Control of the arrivals of the day and the next day and management of the traces with seizure of the VIP receptions • Knowledge and allocation of rooms on the Opera software • Controlling the management of the day's cash register (Cash, credit cards, Disbursements, Paid-Out) and its closing. • Punctual seizure of reservations according to The Dominican standards • Ensuring proper billing and charging of all accounts • Handling and follow up on all guests’ requests • Answering the telephone • Learn to work at all the different shifts, morning, afternoon and night when needed • Eye for detail and understanding • Realization of room move and sent out by respecting The Dominican SOP • Management and follow-up of customer complaints/comments (communication to the relevant departments/suppliers, written or oral proposal of a solution to customers) and maintenance of media responses • Contribute to the hosting turnover through the implementation of upsells • Assisting in the control of stocks dedicated to the Reception (white paper, office equipment, magnetic keys..) and communicating needs to the Ass. / Front Office Manager • Co-guardian of the security within the establishment (training of the fire procedure) • Maintain cleanliness and tidiness in the Front and Back Office

Type:   Emploi   Type de contrat:   CDD
Localisation:   Bruxelles   Contrat:   Temps plein
Expérience:   1 à 2 ans   Langue:   Français Néerlandais Anglais
Compétences requises:   You have a genuine interest for hospitality and assisting guests. You preferable have previous Shift leader / Front Office experience(s) in a 4 & 5* hotel. An excellent knowledge of English and French and/or Dutch language is a must. Another language is a plus. You possess excellent grooming standards, excellent communication skills, flexibility and persuasive power. You are self-confident and open minded. You live with a true hospitality DNA and a fun person to work with. As part of his duties, the Shift Leader must also: • Demonstrate discretion and adopt a respectful attitude towards the clientele, his colleagues and his hierarchy • Have an irreproachable presentation, mindful of the standards of the 4/5* hotel industry • Respect and ensure the respect of the hotel's procedures Exceptional Customer Service: • Greet and Welcome all guests approaching the Front Desk in accordance with the hotel standards • Sets a positive example for guest / staff relations • Handles guest problems and complaints effectively • Check-in and check-out of our international guests and groups according to The Dominican hotel standards • Interacts with guests to obtain feedback on product quality and service levels • Displays outstanding hospitality skills


Coordonnées de l'entreprise:   "The Dominican
The Dominican Leopold street 9–15 1000 Brussels +32 (0)2 203 08 08
Site internet de l'entreprise:
Description de l'entreprise:   The Dominican is a 4* deluxe design hotel, a destination for elegance in the historical centre of Brussels. The Dominican is the first member of Design Hotels™ in Belgium, distinguishing itself by offering a unique product and indulgent hospitality. The hotel offers 150 rooms, 3 meeting salons, a gym with sauna & hammam, a restaurant, bar & terrace.
Offre de l'entreprise, conditions et avantages:   You receive a competitive salary, a meal on duty, The Dominican Experience, a yearly complimentary stay @ Carlton Hotel Collection and staff rates @ Design Hotels.
Envoi CV (et lettre de motivation):   Do you think we have a match? Send your CV and motivation letter to

Camille Hannebicque Human resources coordinator

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