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Assistant Front Office Manager (W/M) - 04/10/22

Do you want to welcome our guests with a big smile? Do you love working with people from all over the world? Are you the person who can leave an unforgettable impression on our guests? You can be our new Assistant Front Office Manager with the following objectives and tasks: Supporting Management of Front Desk Team: • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence • Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel • Ensures employee recognition is taking place on all shifts • Establishes and maintains open, collaborative relationships with employees Operation & Daily tasks: • Ensuring proper billing and charging of all accounts • Handling and follow up on all guests’ requests • Answering the telephone • Learn to work at all the different shifts, morning, afternoon and night • Support the Front Office Manager in the day-to-day operations of the Front Office department Exceptional Customer Service: • Greet and Welcome all guests approaching the Front Desk in accordance with the hotel standards • Sets a positive example for guest relations • Handles guest problems and complaints effectively • Check-in and check-out of our international guests and groups according to The Dominican hotel standards • Interacts with guests to obtain feedback on product quality and service levels • Displays outstanding hospitality skills

Type:		Emploi		Type de contrat:		CDD
Localisation:		Bruxelles		Contrat:		Temps plein
Expérience:		3 à 5 ans		Langue:		Français Anglais
Compétences requises:		You have a genuine interest for hospitality and assisting guests. You preferable have previous Shift leader / Assistant Front Office Manager experience(s) in a 4 & 5* hotel. An excellent knowledge of English and French and/or Dutch language is a must. Another language is a plus. You possess excellent grooming standards, excellent communication skills, flexibility and persuasive power. You are self-confident and open minded. You live with a true hospitality DNA and a fun person to work with. And you are: • Diplomatic • Analytical • Structured • Multilingual (bilingual NL/FR, NL/ENG or FR/ENG is a must) • Having perfect writing and speaking skills • Having an eye for detail • Efficacy and stress-resistant during rush time • Upselling skills • Knowledges for Opera / IMS / MGs / Empower

L'entreprise

Coordonnées de l'entreprise:		"The Dominican Rue Leopold 9 1000 Bruxelles 02/203.08.08
Site internet de l'entreprise:		www.thedominican.be
Description de l'entreprise:		The Dominican is a 4* deluxe design hotel, a destination for elegance in the historical centre of Brussels. The Dominican is the first member of Design Hotels™ in Belgium, distinguishing itself by offering a unique product and indulgent hospitality. The hotel offers 150 rooms, 3 meeting salons, a gym with sauna & hammam, a restaurant, bar & terrace.
Offre de l'entreprise, conditions et avantages:		You receive a competitive salary, a meal on duty, The Dominican Experience, a yearly complimentary stay @ Carlton Hotel Collection and staff rates @ Design Hotels.
Envoi CV (et lettre de motivation):		Do you think we have a match? Send your CV and your cover letter Camille Hannebicque Human Resources Coordinator human.resources@thedominican.be Rue Leopold 9 1000 Bruxelles 02/203.08.08