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Receptionist - 08/01/20

As front desk agent your are the first point of contact and you represent the public face of the hotel. You provide helpful guidance and a warm tailored service. And you deliver a great guest experience because all guests are unique. Your responsibilities : - Welcome guests warmly - Create a convivial relationship with guests - Ensure efficiency the registration process (check-in, issue room keys,...) - Maximise the hotel’s revenue by up-selling rooms and by selling other hotel’s services - Provide practical relevant and accurate information (tourism, public transport, restaurants,...) - Respond on the phone in a courteous manner - Check out the guests - Handle guests complaints in a professional manner - Communicate any relevant information to the appropriate hotel’s departments - Run daily reports (number of arrivals, departures), check the cash register at the beginning and end of shift - Follow all hotel procedures (security, accounting,...)

Type:   Emploi   Type de contrat:   CDD
Localisation:   Bruxelles   Contrat:   Temps plein
Expérience:   Moins d'1 an   Langue:   Français Anglais
Compétences requises:   - Bilingual English/French, another EU language is an asset - Helpful, customer oriented, smiling, good presentation - Strong communication skills, happy listening - Basic computer skills and basic numbers skills - Multitasking skills, time management and priorities - Ability to work both in a team and independently - Willingness to work week and weekends from 7am-3pm or from 3pm-11pm - Familiarity with the hospitality industry a plus


Coordonnées de l'entreprise:   Hotel Van Belle
Chaussée de Mons, 39 1070 Anderlecht
Site internet de l'entreprise:
Description de l'entreprise:   Hotel Van Belle is an authentic family hotel located in Anderlecht at 12 minutes walk from Brussels Grand-Place. A few words describing Hotel Van Belle: retro, new, mix-match, low energy building, local, original, millenials mindset, Brusselaers, good value, unique… The Van Belle offers a Brussels lifestyle experience and takes guests off the beaten track. Something unique in you or passionate of Brussels? So, come and play your part with us.
Offre de l'entreprise, conditions et avantages:   According to the pay scale. Eligible candidates for a FPI (formation professionnel individuel). CDD followed by CDI
Envoi CV (et lettre de motivation):   Muenze Rose

Muenze Rose

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