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Guest Experience Expert - 08/10/21

For nhow Brussels, we are looking for a skilled, savvy, ingenious and innovative (and, of course, Marvelous) Guest Experience Specialist who is ready to take a key role within a dynamic, growing organization. The lucky individual will play a strategic role in Guest experiences in a highly competitive market.

Type:   Emploi   Type de contrat:   CDI
Localisation:   Bruxelles   Contrat:   Temps plein
Expérience:   1 à 2 ans   Langue:   Français Néerlandais Anglais
Compétences requises:   You ensure that the guests receive a service adapted, when possible, to their preferences, needs, life styles, ways of working and interacting: • Lead by example: the guest is our number 1 priority. Coordinate different departments in order to ensure a high quality experience and create an excellent service attitude. • Be visible for the guest at all times and help resolve their doubts. • Ensure that the specific requests of guests during the reservation process or their stay are handled and guarantee that all of them receive a response. • Make sure that the specific requirements are correct and coordinate them with the corresponding department. • Coordinate together with the General Manager the selection of special attentions and supervise their correct distribution. • Book and manage the requests for both internal and external services (restaurants’ reservations, car rentals, massages, etc.). • Demonstrate an excellent knowledge of frequent guests, taking into consideration their preferences in a proactive way during their stay and in future occasions. • Be in contact with the guests in order to find out how to assist them even better in their next stays. Ensure that the nhow brand is a reference of vibrant and urban atmosphere that exceeds the expectations of our guests. Make them feel inspired by sharing stories and through details and surprises • Be the Ambassador of the nhow Brand. • Have a thorough knowledge of the facilities and services of the hotel, as well as the team behind • Maintain a direct and frequent contact with guests, especially during the most important moments of their stay (breakfast, lunch, dinner, coffee breaks, check in, check out…..) and stories behind the scenes. • Build customer loyalty and advocacy through the enhancement of products and services offered by the hotel. • Be the best host that customers have experienced during a hotel stay • Ensure that the guests feel accompanied during their stay, as well as connected with their city of • Destination. • Have a thorough knowledge of the services offered in the place/city (restaurants, leisure facilities, • transport facilities, museums, etc.) and key contacts. • Coordinate (together with the General Manager) the preparation of communications regarding the events that could be of interest for the guests. • Ensure that all the information of interest (restaurants, maps, museums, theaters…) provided by the • hotel is up to date and meets the quality standards and corporate identity


Coordonnées de l'entreprise:   NHOW Brussels
NHOW Brussels Rue Royale 250 1210 - Saint-Josse-Ten-Noode
Site internet de l'entreprise:
Description de l'entreprise:   Are you The Guest Experience Expert with a passion for creative hotspots, innovation and vibrant atmospheres for nhow Brussels’? The colorful urban hotel brand recently opened in Brussels! We have renovated the NH Brussels Bloom to open it again as nhow Brussels in summer 2021. You always wanted something different and it could be working in an art gallery? Well, this is your chance…. Joining its older siblings in Milan, Berlin, Rotterdam, Marseille and London, nhow Brussels will offer you an entirely new experience! This hotel will live and breathe art in all its different states. In case you didn’t know about us (what?!) NH Hotel Group, part of Minor Hotels, operates almost 400 hotels with around 60,000 rooms in 26 countries across Europe, America and Africa
Offre de l'entreprise, conditions et avantages:   • In this position you are working for NH Hotel Group; a professional and international hotel chain. We understand that people make the difference which is conveyed in our excellent working conditions: • NH University: excellent training & (international) development opportunities • Employee rate in all NH hotels worldwide • Invite your friends and family for city trips in all of our NH Hotels worldwide and 30% discount on our restaurants and bars! • Excellent career opportunities: all employees of NH Hotel Group are given priority on internal vacancies worldwide
Envoi CV (et lettre de motivation):   CV and Cover Letter

Alain BOUCHAT Hotel Director

NHOW BRUSSELS Rue Royale 250 1210 - Saint-Josse-Ten-Noode

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