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Receptioniste - 12/07/18

The receptionist is the first contact person that the client encounters within the hotel. He is mainly in charge of greeting and welcoming the client when the latter arrives, which corresponds to the first step of the guest's experience. This function is very important, as the receptionist represents a real point of reference for the client and an answer to all his questions or requests. The receptionist assists the client in case there is a problem throughout the stay. The receptionist follows the client at each step of his stay, day and night, from his arrival to his departure.

Type:   Emploi   Type de contrat:   CDD CDI
Localisation:   Bruxelles   Contrat:   Temps plein
Expérience:   Moins d'1 an   Langue:   Français Néerlandais Anglais
Compétences requises:   -Do the check-in and check-out, give the magnetic cards to the clients -Assist the clients for their departure -Prepare invoices and make the payments -Record arrivals and departures -Manage the reservations planning -Answer the phone, receive calls and transfer them to the appropriate staff within the hotel -Answer e-mails or transfer them to the appropriate staff within the hotel -Ensure that the clients' needs are satisfied throughout their stay -Answer all questions from the guests -Satisfy all requests from the guests -Give advice to the clients concerning the interesting places, bars, restaurants, museums and others -Stock items of value from the clients, their luggage, jackets and others -Arrange wake-up calls if needed -Organize guests' transport for visits outside of the hotel -Call a taxi if necessary
 

L'entreprise

Coordonnées de l'entreprise:   Le Chatelain Boutique Hotel
6 Rue du Chatelain 1000 Bruxelles
Site internet de l'entreprise:   www.le-chatelain.com
Description de l'entreprise:   Experience the exclusive ambiance, private setting, and unparalleled personal service that distinguish Le Chatelain, a luxury Brussels Hotel. Le Chatelain is ideally located just off the stylish Avenue Louise, benefiting from calm and secluded atmosphere yet situated adjacent to the city's business and financial district.
Offre de l'entreprise, conditions et avantages:   CDD CDI
Envoi CV (et lettre de motivation):   CV + LM

Lio Rosa maria
accounting@le-chatelain.com

6-10 rue des croisades 1210 Bruxelles

Une association créée par et pour les professionnels de l'Hôtellerie

Chaque jour, nous travaillons à renforcer et à développer le secteur hôtelier bruxellois.


La BHA représente plus de:

  • - 90% des hôtels bruxellois
  • - 15.000 chambres
  • - 12.500 emplois
  • - 6 millions de nuitées par an
 

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