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Receptionist - 02/07/18

Main purpose of job We seek a colleague who likes to think independently, dare to ask questions and take his own initiative. The primary task, together with the other colleagues of the reception team, is to create a consistently good atmosphere and service to our hotel guests. He/she needs to be incessantly on their toes to ensure that high quality service is provided, while ensuring that the reception operates efficiently and respects the different targets set by the Front Office Manager. Responsibilities / Tasks : • Check-in / Check-out / Making reservations / Prepare group arrivals/files • Provide assistance to our guests where needed and assist guest with information on local attractions, museums, restaurants and so on... • Ensuring that the service is adapted to the special needs of our guests (VIPs, customer with disabilities, special requests, etc). • Ensure good communicate flow with the different shifts and departments • Handling the overbooking situation and follow-up on room balance accordingly to management strategy. • Respect security measures and reporting to the right person when needed. • Dealing with customer complaints quickly, confidently, effectively and appropriately.

Type:   Emploi   Type de contrat:   CDI
Localisation:   Bruxelles   Contrat:   Temps plein
Expérience:   1 à 2 ans   Langue:   Français Néerlandais Anglais
Compétences requises:   Skill set we are looking for: • You are flexible and initiative-oriented and thrive in a hectic working environment. • Good communication skills, both written and oral in English and French are a must and any other language is an extra • Friendly personality and high standard of customers' approach • Dynamic, motivated with a professional personal presentation and customer service oriented • Team player and positive minded attitude • Computer literate (excel and word) - PMS system knowledge such as Opera is an advantage • Good organization and communication skills • Can handle more than one task/situation at the time and keeps control in stressful situations • Analyses relevant information about an issue and makes conscious decisions for action • Practical working experience in Front Office Area (reception, cashiering, night reception) is a plus but not a must In addition, you can identify you with our 3 basic values: 1) Passionately committed, 2) Professional hospitality and 3) The power to please.
 

L'entreprise

Coordonnées de l'entreprise:   Thon Hotel Bristol Stephanie
Hotel Bristol Stephanie Rue du Luxembourg 23 1000 Bruxelles
Site internet de l'entreprise:   www.thonhotels.com
Description de l'entreprise:   Thon Hotels is part of the Norwegian hotel chain Olav Thon Group that carries the name of its founder Mr. Olav Thon. We have hotels in Norway, Brussels, and Rotterdam. In Brussels, Thon Hotels is one of the largest hotel chains with almost 1500 hotel rooms and 44 meeting rooms in 5 hotels as well as 3 residences of full furnished apartments. We wish that all our employees are engaged, professional and service minded. The Olav Thon Group is dedicated to diversity and encourages qualified candidates to apply regardless of age, gender, disability, nationality or ethnic background. Thon Hotel Bristol Stephanie & Thon Residence Florence consists out of 142 of the largest rooms in Brussels, combining elegance with spacious comfort and 66 one, two and three bedroom apartments. Both located in one of the liveliest areas of Brussels, on the trendy Avenue Louise – a young, multicultural and artistic area – read more.
Offre de l'entreprise, conditions et avantages:   In return, we offer you: An exciting and challenging position, in a nice and dynamic working environment. We offer a position in one of Brussels' leading hotel chains, with good career opportunities. You benefit from a good salary package including standard advantages such as: • Hospitalization insurance • Attendance holidays or bonus • Internal and external trainings
Envoi CV (et lettre de motivation):   simon.vandecasteele@thonhotles.be

M. Simon Vandecasteele Front Office Manager
simon.vandecasteele@thonhotels.be

M. Simon Vandecasteele Thon Hotel Bristol Stephanie Avenue Louise, 91-93 1050 Bruxelles

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