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Internships @ Pillows Grand Hotel Place Rouppe - 18/06/30

Internship Reservations During this internship, you will be a part of our reservations team for both our hotels in Brussels. You will receive and accept phone reservations and send confirmations and tenders. You will be doing the input of group reservations, adapting and updating the system and creating offers. You will be able to implement your knowledge about yield management and your commercial insights. You will be working in close collaboration with the Sales Department as well as the Front Office Department. Internship Front Office During this internship, you will be a part of our front office team. You will be the first point of contact for our guests and it will be one of your responsibilities to make them feel welcome. When they require (touristic) information or want to make a reservation somewhere, it will be your job to assist them and give them advice. You will be taking care of (phone) reservations, check-in and check-out and the administrative processing of personal details. You will be in constant contact with guests which offers the perfect opportunity to train your service levels at a high and exclusive level. Internship Duty Management You will be responsible for a multitude of tasks in our hotel. You will be working in and with all the different departments, from front and back office to housekeeping, the technical service and much more. You will be the first point of contact for both our guests and our staff. You will be able to solve operational problems and treat specific requests and complaints from our guests. As a part of this team you will be allowed to try and to learn and you will receive the necessary space and freedom to develop your competences and to show us what you can do. Internship F&B During this internship, you will be assisting our F&B manager. He will teach you all about purchasing, stock management, promotions, menu design, staff schedules, forecasting and efficiency. You will also support the operational activities of the F&B department, banqueting, etc. You will constantly be in contact with our guests which offers the perfect opportunity to train your service levels at a high and exclusive level. We will help you in developing your leadership competences as well as your knowledge and experience of the F&B world. Internship Kitchen During this internship, you will be a part of our kitchen team. You will be assisting our chef de cuisine and the chef de parties by doing all the necessary preparations and you will take care of the composition, presentation and garnishing of all dishes. You will take care of the mise-en-place. You know about HACCP and are co-responsible for making sure these regulations are met. Internship Sales & Marketing / E-commerce During this internship, you will be assisting our Sales & Marketing departments for both our hotels in Brussels. You will be creating content, developing press-work, sending mailings, organising events, inventing promotions and arrangements, creating marketing plans, researching possible joint promotions, etc. You will be in direct contact with guests and suppliers via phone and email which offers the perfect opportunity to train your service levels at a high and exclusive level. Internship Revenue Management During this internship, you will be assisting our hotel manager and our revenue manager. You will be asked to prepare meetings and communicate with multiple partners such as booking.com, Expedia, etc. You will be able to apply yield management and commercial insights in both customer relations as well as bookings. Besides working closely together with the revenue manager for both Brussels’ hotels, you will also be assisting the revenues for our hotel in Cagnes-sur-Mer (Nice, France). Internship Housekeeping During this internship you will assist our HK manager. You will focus primarily on the operations side but you will get to know all the aspects of the department. Our HK manager will teach you all about how to clean guest rooms and public areas according to SOP's, the process of linen cycling, inspecting rooms for guests to use, stock management, staff schedules, etc. You will constantly be in contact with our guests which offers the perfect opportunity to train your service levels at a high and exclusive level. We will help you in developing your leadership competences as well as your knowledge and experience of the Housekeeping world.

Type:   Formation   Type de contrat:   Stage
Localisation:   Bruxelles   Contrat:   Indifferent
Expérience:   Formation   Langue:   Indifferent
Compétences requises:   Who are you? Is guest-oriented service your first and second nature? Do you want to learn everything there is to know about the hotel, restaurant and kitchen business in a luxury establishment? Check your profile; You are currently pursuing a degree in hospitality or a culinary degree. An internship is an integral part of your education. A natural host with an operational mindset who strives to exceed our guests' expectations. A sponge who absorbs knowledge and experience and uses it to excel in everything he/she undertakes. Convinced that it's all about the team, not the individual. Impeccable communication skills in both written and spoken French and English. Any other language is a plus.
 

L'entreprise

Coordonnées de l'entreprise:   Pillows Grand Hotel Place Rouppe
Rouppeplein 17 Place Rouppe 1000 Brussel - Bruxelles
Site internet de l'entreprise:   https://www.pillowshotels.com/brussels/
Description de l'entreprise:   Luxury Boutique Pillows Hotels We believe that today’s and tomorrow’s travellers highly appreciate individualized experiences when it comes to staying in hotels. A personal approach in an elegant and medium-sized one-of-a-kind hotel. Pillows Hotels offers noble simplicity and contemporary classic design in a warm, inspiring and friendly ambience. Guests enjoy premium amenities and a sleeping experience as comfortable as their own. We wish our guests a warm welcome in our charming hotels, where their comfort and wellbeing is our mission. We want to become a leading luxury boutique hotel collection, renowned for its excellent personal service and elegant designs. This is why we created Pillows Hotels.
Offre de l'entreprise, conditions et avantages:   What we offer We offer you a diversified internship in a luxury boutique hotel that approaches things differently. You will join a team of experienced hospitality professionals who are ready to teach you everything they know about hospitality and coach you to become the best you can be. On top of that you will receive a monthly stipend. Please note that we cannot offer accommodation to our interns. If you apply please make sure you have or can find accommodation for the duration of your internship. If needed, we can give you advice about this.
Envoi CV (et lettre de motivation):   https://jobs.ihmg.eu/nl/vacatures/105646-internships--pillows-grand-hotel-place-rouppe

Sofie L'Eau Recruitment Specialist Belgium & France
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