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Night Auditor - 21/02/20

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Night Auditor will check in and out guests efficiently, and make sure they have all they need for a great stay. Your day-to-day • Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example • Look smart – wear your uniform with pride • Act as Manager on Duty: - Responsible for the hotel and the guests in the absence of the management, ensuring safety and security. - Dealing and managing the guest’s complaints - Being able to solve all kinds of challenges: maintenance, fire alarm, suspicious guests, etc. Registers and room all arrivals according to established procedures • Maintains intimate knowledge of departmental standards and procedures • Performs check in, check out and room change procedures and ensures all date are entered completely into the hotel systems in accordance with reservation • Maintains cashier float and ensures accurate daily report of all money received • Keep abreast of all modifications to accounting policies and procedures • Responsible and attends to guest’s requests of using the service of safety box at all times • Knowledgeable of all special promotion procedures for all different programs (Loyalty Programs). • Performs the audit balances and prepares all works for audit • Checks night report, prepare morning report and prepare all necessary forms for guest arrivals • Maintains comprehensive knowledge of standards reservation procedures including correct forms to use and how to interpret availability sources within the reservation systems • Takes personal interest and pride to ensure that the front desk work area is kept clean and in orderly state at all time • Maintain high standards of the hotel with particular regard to the importance of IHG loyalty program members and other VIP’s • Ensure that the security tours are done as per safety procedure • Assist in the Room Service • Comply with Hotel Rules & Company Grooming Standards • Familiarise yourself with emergency and evacuation procedures • May assist with other duties as assigned

Type:   Emploi   Type de contrat:   CDD CDI
Localisation:   Bruxelles Aéroport Brabant Flamand   Contrat:   Temps plein
Expérience:   1 à 2 ans   Langue:   Français Néerlandais Anglais
Compétences requises:   • Experience in Night Audit with an accounting background is an asset • Excellent communication, guest service & time management skills • Team player yet able to work independently • Ability to work effectively in a fast-paced and multi-tasked environment • Knowledge of Opera PMS is an asset • Look smart – wear your uniform with pride • Bachelor’s degree/Higher education qualification • Minimum of 2 years’ experience in hospitality (Front Office) • Basic math skills are used frequently when handling cash or credit Have the ability to work a flexible schedule including weekends and/or holidays • Must speak fluent English, French and or Dutch. • Being passionate about people and service • Reading and writing abilities are used often when completing paperwork, logging issue complaints/requests/information updates, etc.
 

L'entreprise

Coordonnées de l'entreprise:   Crowne Plaza Brussels Airport
Crowne Plaza Brussels Airport Leonardo Da Vincilaan 4 1831 Diegem
Site internet de l'entreprise:   http://www.crowneplaza.com/cpbrusselsarpt
Description de l'entreprise:   The contemporary Crowne Plaza Brussels Airport is located a stone’s throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux. The hotel is part of “The Corporate Village” which consists of 76,000 m2 office space and is home to many national and international companies. All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace. Restaurant memories come from many places. The sights, sounds, scents and, most importantly; the service.
Offre de l'entreprise, conditions et avantages:   - Competitive salary - Life insurance after 6 months of employment - Health insurance for you and your family members after 6 months of employment - Transportation costs partly reimbursed - One meal per shift - Employee rate at IHG hotels worldwide
Envoi CV (et lettre de motivation):   CV and motivational letter required

Jasmin Ighreiz – HR Manager Jincy Gregoir – HR Coordinator
bruzm.job@ihg.com

HR department Leonardo Da Vincilaan 4 1831 Diegem

Une association créée par et pour les professionnels de l'Hôtellerie

Chaque jour, nous travaillons à renforcer et à développer le secteur hôtelier bruxellois.


La BHA représente plus de:

  • - 90% des hôtels bruxellois
  • - 15.000 chambres
  • - 12.500 emplois
  • - 6 millions de nuitées par an
 

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