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Shift Leader - 20/03/23

The mission and intention of this position are focused on welcoming customers upon arrival at the hotel in order to ensure their satisfaction throughout their stay in accordance with the procedures issued by the company. Main Responsibilities: • Being an Ambassador of the hotel • Making sure everything goes smoothly operationally during your shift • Handle and follow up on complaints • Supervise any cashiering • Being able to understand guest needs and adapting to individual needs. • Challenging and motivating the receptionists in giving their best services. • Coaching and training FO agents on a regular basis. • Communicating effectively with guest, colleagues and all other departments in the hotel. • Being agile and able to adapt in every situation. • Taking the lead on projects and ensuring their deadlines. • Interested in selling and promoting.

Type:   Emploi   Type de contrat:   CDD CDI
Localisation:   Bruxelles   Contrat:   Temps plein
Expérience:   3 à 5 ans   Langue:   Français Néerlandais Anglais
Compétences requises:   Personal skills: - Able to motivate and train a team towards a common goal - Ability to remain calm at all times and manage stress - Excellent communication skills and complaints handling skills - Being someone, you can count on Qualifications: - Hospitality experience is required – preferably in Luxury Hospitality (5* property) - Previous experience of minimum 3-5 years as Front Office Receptionist or Shiftleader (1y) - Hospitality school diploma is an asset - Excellent command of French and English, Dutch is an asset


Coordonnées de l'entreprise:   Steigenberger Wiltcher's
Steigenberger Wiltcher's Avenue Louise 71 1050 Bruxelles
Site internet de l'entreprise:
Description de l'entreprise:   The Steigenberger Wiltcher's is located behind a historic facade and forms part of the Wiltcher's Complex in the elegant surroundings of Avenue Louise. The five stars hotel has 267 rooms including 40 suites and a Royal Suite. Our Meeting & Banquet facilities cater for up to 600 persons across 13 conference rooms. All our guests have also an access to the Beauty Centre & Spa, Aspria Avenue Louise.
Offre de l'entreprise, conditions et avantages:   Possibility of reimbursement of a part of transportation fees Parking card (40€ per month deducted on the monthly salary) Cafeteria for staff members Other benefits depending on profile
Envoi CV (et lettre de motivation):   To apply please send a CV and cover letter Steigenberger Wiltcher's, HR Office Avenue Louise 71 1050 Bruxelles

Steigenberger Wiltcher's, HR Office

Avenue Louise 71 1050 Bruxelles

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